Claims Process

 

    • Hillis Adjustment Agency’s Adjuster will meet with you at the loss property to inspect, photograph, and estimate damages. Then, the Adjuster will professionally review your insurance policy for coverages.

    • Our Adjuster will review our contract with you, answer any questions, and explain the claims process in full detail.

  • If needed, our Adjuster will make recommendations for emergency services, including, but not limited to:

    • Water Mitigation

    • Board up Windows/Doors

    • Plumbing Repairs

    • Temporary Roof/Siding Repairs Additional Living Setup if misplaced from your home

    • Dry Cleaning Services

  • Hillis Adjustment Agency reports the claim to your insurance company on your behalf. If the claim has already been reported, Hillis Adjustment Agency will notify the insurance company of their representation.

    The Insurance Company contacts Hillis Adjustment Agency (typically within 7 - 10 business days) to schedule an inspection at the loss location.

    Once Hillis Adjustment Agency has informed the Insurance Company of their representation on your behalf, the Insurance Company should no longer contact you. If the Insurance Company attempts to contact you in any way, please do not respond and inform Hillis Adjustment Agency as soon as possible. All communications, both emails or letters, from the Insurance Company should be forwarded to our email address or physical office address where applicable.

  • Hillis Adjustment Agency schedules their Adjuster to meet the Insurance Company’s Adjuster at the loss property to present the damages.

    Following completion of the inspection, the Insurance Company’s estimate is requested for review by our industry professionals

  • Hillis Adjustment Agency reviews the Insurance Company’s estimate.

    Hillis Adjustment Agency requests that the Insurance Company release any payable funds. These funds will not affect the negotiation process and you can use the funds to begin repairs.

    Hillis Adjustment Agency provides updates throughout the entire negotiation process.

  • Hillis Adjustment Agency proceeds with negotiating any supplemental amounts deemed appropriate which may have been missed or undervalued in the initial estimate received from the Insurance Company.

    This may include, but is not limited to:

    • Requesting a revised Insurance Company estimate

    • Re-inspecting the loss property

    • Compiling additional cost-support documentation

  • Hillis Adjustment Agency requests that all outstanding payments owed from the Insurance Company be released.

  • The Insurance Company may “hold back” a portion of the negotiated settlement to ensure all repairs are completed.

    All invoices, estimates , and receipts for all work completed at the loss property should be sent to Hillis Adjustment Agency.

    Once received, Hillis Adjustment Agency compiles and submits all invoices, estimates, and receipts to the Insurance Company with a request for release of any holdback money available.