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Hillis Employee of the Quarter
* Hillis Employee of the Quarter
At Hillis Adjustment Agency, we believe the Employee of the Quarter award holds special meaning because it is chosen by peers—those who witness firsthand the commitment, compassion, and consistency each team member brings to the table. This peer-voted recognition celebrates not only individual excellence but the collaborative spirit that drives our mission forward. We are deeply grateful to our incredible team for their hard work, integrity, and unwavering dedication to advocating for our clients every day. Thank you for being the heart of Hillis.
Deitra has been outstanding in managing the influx of claims from the hurricanes, particularly those related to Hurricane Helene and Milton. She efficiently advanced new claims, handled all NLs for hurricane and regular claims independently, and remained kind, courteous, and caring throughout.
Deitra is always willing to help, she took the time to answer clients' questions about using a public adjuster, ensuring they felt comfortable signing with us.
Her dedication and professionalism have been crucial during this busy time, and her exceptional work handling both claims and client concerns deserves recognition.
Deitra truly went above and beyond for the team and our clients.
Q4 2024 Deitra Oliver Claims Intake Manager
Q4 2024 Jessica Yim Public Adjuster
Jessica is highly organized, with exceptional communication skills and a talent for simplifying the claims process for clients. She has closed several challenging claims, creates blueprint-level sketches, and works effectively with individuals and teams.
Jessica excels at prioritizing high-impact objectives and ensures they are achieved. She is always willing to assist, as seen in her handling of a large condo claim, where she developed a detailed Excel list and Dropbox system for tracking documents and payments.
She consistently shares tips and insights with the team, leads by example in client calls, and demonstrates kindness and understanding towards clients.
Q1 2025 Nina Sims Administrative Assistant
Nina is a dedicated team player who consistently goes above and beyond to support both clients and colleagues. She excels in communication, organization, and leadership, ensuring that high-priority objectives are met efficiently.
Whether managing claims, assisting with NLs, or stepping in on extra projects, she is always reliable, proactive, and solutions-oriented. Her ability to navigate complex claims and VIP clients while delivering excellent customer service makes her an invaluable asset to the team.
Clients and contractors trust Nina because of her professionalism, prompt follow-ups, and commitment to achieving the best possible settlements.
She treats every claim, big or small, with care and empathy, ensuring clients feel valued and supported. Her proactive approach strengthens relationships and contributes to long-term client retention, making her a key representative of Hillis Adjustment Agency.
Nina is truly a star!
Q2 2025 Dalia Bryant Public Adjuster
Dalia is a knowledgeable and reliable resource, especially skilled at overturning denials and securing additional funds from insurance companies. She communicates clearly with clients, is quick to respond, and is the go-to person for coverage issues and policy clarification. Her willingness to help and deep understanding of policy language make her an invaluable team member.
Q2 2025 Lynette Kirk Administrative Assistant
Lynette is a dependable and proactive team member who consistently goes above and beyond to support both colleagues and clients. She’s approachable, honest, and skilled at handling tough conversations with clarity and empathy. Whether assisting with tasks, managing schedules, or engaging walk-in clients, she brings a calm, solution-focused approach. Her ability to connect with people and resolve concerns effectively makes her a trusted and invaluable presence in the office.