Hidden moisture
Water can move under flooring, behind cabinets, inside walls, and through insulation without leaving an obvious surface mark.
Damage claim support
Water Damage Insurance Claims
Trace hidden moisture, document mitigation, and connect every affected material to a complete repair scope.
Leaks, floods, stains, mold, burst pipes
Understanding the source and extent of water damage
Water losses move quickly and rarely stop at the first stain. Burst pipes, appliance failures, drainage problems, storms, sink or toilet overflows, and flooding can affect finishes, framing, mechanical systems, contents, and indoor conditions.
Where the loss can travel
Damage to look for beyond the obvious
Drying & demolition
The mitigation scope, equipment duration, material removal, and reconstruction scope should tell one consistent story.
Mold & indoor conditions
Delayed drying can create secondary concerns that require careful timing, testing, and policy analysis.
Contents & operations
Furniture, equipment, inventory, relocation, and business interruption may need their own inventories and support.
First moves
What to do after property damage
- 1
Stop the source when it is safe and arrange qualified emergency mitigation.
- 2
Photograph standing water, the source, affected rooms, and damaged contents before cleanup.
- 3
Keep removed materials available for inspection when practical.
- 4
Record dry-out readings, invoices, equipment logs, and every temporary repair.
What Hillis documents
- Cause and point-of-origin evidence
- Moisture maps, drying logs, and demolition photos
- Cabinet, flooring, wall, insulation, and contents impact
- Mitigation invoices and reconstruction estimates
- Policy language for water, backup, flood, mold, and exclusions
Common claim pressure points
Common issues when documenting a claim
Cause confusion
A plumbing discharge, groundwater flood, seepage, and sewer backup can be treated differently under the same policy.
Premature dry-out assumptions
A dry surface does not prove that concealed materials or assemblies are dry and undamaged.
Scope disconnects
Mitigation removes materials, but incomplete reconstruction estimates may fail to put those materials back.
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